The chatbot market is rapidly maturing. It’s no longer a series of individual projects, but a measured and controlled strategic approach that enable scalability across languages, channels and the enterprise itself. Gartner says that IT leaders need to create a conversational platform strategy that ensures an effective chatbot solution for employees, key partners and customers. For several years chatbots were typically used in customer service environments but are now being used in a variety of other roles within enterprises to improve customer experience and business efficiencies. The past few years have been very interesting and promising in the chatbot market. Enterprises started to utilize chatbots for customer service several years ago, but it’s been only a few years ago that they realized that it’s not just customer facing chatbots that they need to consider. Today’s businesses have processes and workflows that can be optimized to a great extent. Different internal systems and tools are being used in every part of an organization from developer teams to marketing and sales. The use of these tools can often be quite complex, especially for new employees. One of the most annoying and time-consuming tasks in the workplace is to find information regarding these systems that help solve the issue you are facing. This breaks the workflow, kills productivity and ultimately increases work hours and cost for the business. In this semester we decided to tackle this issue by creating a hybrid support chatbot solution to help employees find information faster and more efficiently on how to do different tasks using the tools that are supposed to boost productivity and increase efficiency in the workplace.
Conforti Christian
2021-07-15
Támogató: DXC Technology